Recent Posts

The Most Common Cause of Fires is Cooking in the Kitchen

7/11/2019 (Permalink)

Call SERVPRO of Santa Clara at 408-392-9700

Fires can and do happen anywhere and anytime, they do not take holidays off. Did you know the most common cause of house fires is cooking in the kitchen? SERVPRO® of Santa Clara is here for you when disasters such as water or fire damage strike. Whether it be from smoke in the break room at work from popcorn left too long in the microwave, or a space heater left too close to a blanket at home, we are Here to Help® you get your life back to normal. We know that just because we deal with emergencies every day, you do not. So we are here to share our decades of experience with you, as we guide you through the process of making it “Like it never even happened.” We are with you all the way. Our crews work with you and your insurance to take care of the details to insure you can come out after the disaster as if the fire never occurred. We walk with you through the process, guiding you with answers, advice and experience through to the other side where life will come back together.

We are always here to help you, Call Us Any Time at 408-392-9700

Be Cautious Around Harmful Bacteria

7/11/2019 (Permalink)

Call SERVPRO of Santa Clara at 408-392-9700 for your cleaning needs!

SERVPRO® of Santa Clara is ready 24/7 to help you when disaster strikes. Sometimes life takes an unexpected turn and you are faced with situations you never could imagine. Bacterial & viral infections are rare but can quickly spread, potentially putting more people at risk of health issues. Our trained technicians are able to clean & disinfect to limit health risks & exposure. We utilize various disinfectants including green products that are food grade safe for both humans & pets. We can provide information on these disinfectants at your request. SERVPRO® of Santa Clara is here to help you make it “Like it never even happened.”

SERVPRO® of Santa Clara has been serving the community since 2001. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.” Call us any time at 408-392-9700. Feel free to call with any questions about our cleaning services and whether or not something can be cleaned.

SERVPRO of Santa Clara is IICRC Certified!

7/9/2019 (Permalink)

We are an IICRC Certified Firm so the job is done right the first time. Call us any time at 408-392-9700!

About SERVPRO of Santa Clara

SERVPRO of Santa Clara specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Santa Clara is an IICRC firm, which means your house will be mitigated correctly the first time. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation for decades. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Call SERVPRO of Santa Clara at 408-392-9700 any time!

Crime Scene Cleanup Requires Special Care and Procedure

7/9/2019 (Permalink)

Do you need a Crime and/or Trauma Scene cleaned? Call the professionals at SERVPRO of Santa Clara today! 408-392-9700

Crime and Trauma Scenes stir up many emotions for those who encounter and have to deal with the aftermath. SERVPRO of Santa Clara understands the necessity of caring for the customer and the clean-up quickly and efficiently to diminish the impact on the professionals, family and friends that are exposed to the situation. We will also treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.

Once the Crime Scene Unit has completed their Investigation and approves entry, the clean-up process can begin. It is imperative that the clean-up and restoration is performed by trained professionals who understand the serious health risks that exist due to blood and other bodily fluids. The crime or accident scene may contain blood borne pathogens, harmful chemicals, and other dangers. SERVPRO of Santa Clara technicians will respond immediately, have specialized training, proper protective equipment, and the experience to safely clean and sanitize the contaminated areas. Our first priority is your safety. Our technicians will follow industry recommended protocols to help transform an unsafe environment back into a clean, safe home or business as quickly as possible. Our services include the following:

Crime and/or Trauma Scene Cleaning Services

  • Fingerprint powder and evidence-gathering chemicals
  • Tear gas and pepper spray residues
  • Fire extinguisher residue
  • Blood, urine, feces, and other bodily fluids

Blood Borne Pathogens

SERVPRO of Santa Clara professionals remove and dispose of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death. Trained SERVPRO of Santa Clara professionals will then clean, disinfect and deodorize the structure.

Methamphetamine Labs

SERVPRO of Santa Clara realizes many of the chemicals used in the production of illegal drugs such as methamphetamine are volatile and can leave harmful residues throughout a home or business. Our professionals follow federal and state guidelines to properly clean all surfaces.

Need Trauma and/or Crime Scene Cleanup? 

Call Us Today at (408) 392-9700 to help make it "Like it never even happened."

Fire Smoke & Soot Cleanup Services

7/2/2019 (Permalink)

Smoke and Soot Damage Can Cause an Invasive Odor in Your Home. Call the experts at SERVPRO of Santa Clara

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Santa Clara will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 408-392-9700

SERVPRO of Santa Clara is Hiring!

7/2/2019 (Permalink)

Are you ready to be a SERVPRO Hero?

SERVPRO of Santa Clara

Scotts Valley, CA Compensation: $16.00 - $25.00 per hour depending on experience

Fire and Water Clean-Up & Restoration Technician - Great Job Opportunity

Room for Advancement

Incentives Package Available

If You Have a Positive Attitude, Attention To Detail, Willing To Learn And A Great Work Ethic, This Position Is For You. Openings Available Immediately. Requirements-No More Than 1 Point on Your DMV Record, A Clean Background, Able to pass a drug test and three year’s Work Experience Minimum. Pay Based on Experience and we are willing to train. To Apply: Obtain A Driving Record From The DMV. Come Into Our Office Located At 3 Victor Square, Scotts Valley, CA 95066. You Can Come In Tuesday Through Thursday Between The Hours Of 10 am-2 pm. You Must Bring A Current DMV Print-Out And Any Contact Information That Would Assist You In Filling Out The Application. Please Allow About 45 Minutes For The Application Process. About SERVPRO of Santa Clara: Our vision is to be the premier mitigation/restoration service provider and the flagship SERVPRO Franchise in the Central California Coastal area. We will maintain a business culture that offers our employees opportunities for personal growth and the means to increase their professional knowledge and skills. We offer our customers world-class service, sensitivity to their needs, respect for their property, intelligent solutions to their disaster restoration problems and an enhanced customer experience.

SERVPRO of Santa Clara can respond 24 hours a day to water damage

6/10/2019 (Permalink)

Call SERVPRO of Santa Clara for 24 hour Emergency Response 408-392-9700

If your home or business sustained a Water Damage, SERVPRO of Santa Clara is available 24 hours a day to extract the water, remove damaged materials and dry the structure. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage and can cause secondary damage from high humidity, deeply saturated materials that are harder to dry and the increased risk of microbial growth.

We Answer the Phone Ready to Help
Call 408-392-9700

We understand that most of our customers have never dealt with water damage before and it can be a stressful and overwhelming experience. You need an expert to guide you and complete the work according to Industry Standards. SERVPRO of Santa Clara has the water damage training and experience necessary to help you through this tough time.We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will complete what is referred to in our industry as a First Notice of Loss. This is when a representative from the office will ask you questions so that we can assist as quickly as possible. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask the questions below to get the Team Dispatched and prepared to start restoration.

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Santa Clara

We have been providing “Fire and Water Clean-up and Restoration” ® as a SERVPRO Franchise since 2001. We have an IICRC Master Fire & Smoke Restorer, Master Textile Cleaner, and Master Water Restorer on site. We also have an American Council for Accredited Certification (ACAC) Board Certified, Microbial Remediation Supervisor. We want you to feel confident that you have chosen a Provider that really cares and can provide you with the Professional Services you need for complete satisfaction. SERVPRO of Santa Clara is here to Help make it "Like it never even happened." ®

Faster to Any Disaster

4/9/2019 (Permalink)

If your Commercial Building has sustained Water Damage, Call SERVPRO of Santa Clara at (408) 392-9700 to inspect, assess and mitigate the loss to minimize your down time. Commercial Water Damage Restoration cannot be compared to residential restoration. There are hidden areas and structural voids where water can migrate. Many of the losses we encounter are multilevel structures that have sustained damage to electrical rooms, server rooms, elevator shafts, vast ceiling cavities, large HVAC systems and the list goes on and on. Having the expertise to assess and mitigate the entire structure holistically is essential to preventing secondary damage and future problems. It is equally important to have the resources necessary to recover documents, books, computers and electronic equipment. Depending on what was affected by the loss, office cubicles and desk systems may need to be dismantled, labeled and reset in the correct location once the loss is mitigated. SERVPRO of Santa Clara has the experience, equipment and resources to mitigate your water loss and keep your business operating.

If your water loss qualifies as a Large Commercial Loss, rest assured that we can respond to any size or scope of damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams strategically placed throughout the country, ready to respond to large scale disasters.

SERVPRO of Santa Clara is here, ready to respond to any size disaster.

To contact us call 408-392-9700

Prevent Damage to Your Home from Rainwater Intrusion

3/7/2019 (Permalink)

Mold Growth supported by Rainwater Intrusion

With the recent and ongoing rainstorms there have been many residences that have sustained damage from rainwater intrusion. If your home has experienced moisture intrusion, the first and most important step is to stop the source of water intrusion by means of a roof tarp, sand bags, a sump pump, a French drain, or a combination of these depending on the source of water intrusion. Then give SERVPRO of Santa Clara a call to perform a moisture inspection, determine which materials sustained damage and provide an estimate to dry the structure. If moisture is left on the building materials and is not addressed, the conditions can cause secondary damages and mold contamination. For mold to colonize, the organism needs moisture and food. The moisture provides the means for mold to assimilate and digest food. The food is anything cellulosic which in layman’s terms is anything from plants. This includes many of the materials that are used to construct your home, i.e. the paper on drywall and on the backing of vinyl floors, the wood used to frame your home, wooden floors, doors, baseboards, trim and the list goes on and on. Mold contamination can damage your structure and create an unhealthy indoor environment for you and your family. If your home sustains moisture damage from rainwater intrusion or if you suspect moisture or mold contamination call SERVPRO of Santa Clara. Our friendly office staff will help schedule a time to inspect your home and recommend the steps necessary to dry the structure and remediate any mold that is discovered. SERVPRO of Santa Clara has anAmerican Council for Accredited Certification (ACAC)Council Certified Microbial Remediation Supervisor on staff, who can guide you through the remediation process.

Disaster Preparedness - Make a Go Bag

3/7/2019 (Permalink)

Disaster Preparedness

The recent fires in California emphasize that the need for an emergency plan for each household is essential in staying safe during these emergencies. SERVPRO of Santa Clara expresses that an important component of practicing safety is making a Go-Bag.

SERVPRO of Santa Clara has put together a list of items that are needed for your Emergency Go-Bag. These items should be ready to go and are simple to grab during an emergency if you must evacuate quickly. You might not always be at home when a disaster strikes so make sure you keep additional supplies in your car and at work. Make sure to take your Go-Bag with you if you are not going to be home for an extended period of time. Disasters are unpredictable. 

Put the following items together in a backpack or another easy to carry container. Make sure each member of your family or household has one of these Go-Bags, that include supplies for your pets, in case family members are separated during the evacuation. 

  • Flashlight
  • Radio- Battery Operated
  • Batteries
  • Whistle
  • Emergency Cash and Change for Laundry and Phone Calls
  • Sturdy Shoes
  • Changes of Clothing
  • Water and Food to Last a Few Days
  • Photos of Family Members and Pets for Identification Purposes
  • List of Emergency Contacts
  • List of Allergies to Food and Medications
  • Copy of Health Insurance and Identification Cards
  • Prescription Medications and First Aid Supplies
  • Extra Toiletries
  • Extra Keys to Your Home and Vehicle
  • Any Special Needs Items for Children, Seniors or People With Disabilities

Make sure you are keeping yourself and your family members safe during these unpredictable emergencies.

Call your local fire department or American Red Cross for further preparedness tips and practices.