What our Customers say...
Your crew are not only expedient with their endeavors but very polite and courteous. Great job by them. Thanks again.
I was amazed at SERVPRO. But first I have to say Kat Lund in the office was the beginning of my wonderful experience. She was kind and friendly and informative when I was scared, angry, sad and not knowing what to do next she helped me through. Dealing with [insurance companies is not always] fun... but she was there for me.... And I could then say this was the cleanest my house has ever been. The integrity of the company was refreshing!!!! And finding cookies on my doorstep was just what I needed. Thank you SERVPRO for helping me through a very difficult time in my life!!!!
We had a kitchen fire and there was a lot of smoke damage.
SERVPRO did an excellent job of cleaning our kitchen, even the bright white tile was sparkling.
Even more importantly, their customer service was outstanding!!!
The woman who answers the phone was so kind and helpful, not to mention funny,
she made a difficult situation feel like a breeze! Highly recommend!
I own several companies in Santa Cruz and one of our staff members tested positive for COVID. I wanted to clean the offices, trucks and work areas of the person who tested positive used or entered to keep my employees safe. I needed to do this ASAP to keep the companies running and employees working.
I reached out to SERVPRO via their website and asked for help. This was on a holiday evening (late at night) and by 7 AM the next morning I had a response from the SERVPRO team!! Wow.....that was fast service I thought. It got better!!
I worked with multiple SERVPRO office staff members for the next several hours and by 10:30 AM I was meeting their cleaning staff at my offices to get started. The cleaning crew was on time, prepared, professional, and had all the materials and personal protective equipment and know how to get the job done safely.
I was down only one day because SERVPRO came in and saved the day. I don't write reviews; this is my first one ever. That's how good they were.
Appreciate the work your team has done. I like the professionalism and responsiveness.
'Love how fast this company responded and got the job started"
We are very impressed with the SERVPRO of Santa Cruz/Santa Clara team members doing the work here.
They take pride in their work and they are very professional.
Keep up the good service!!
Thank you to the tech Tony K for all the hard work and professionalism, and thank you to the pack out team for all their hard work! Thank you SERVPRO!
"The daily updates and reports that came in are fantastic! The techs were awesome. Thank you for getting our classrooms back in working order fast when we had a water overflow happen on the first day of the 2016 school year. Thank You SERVPRO of Santa Cruz/Santa Clara!”
"I was very pleased with SERVPRO of Santa Clara. A very trustworthy company with knowledge of their profession. 5 stars!”
Phone call from our customer to our admin, "he was VERY impressed with our production staff. He told me that Mark who came the first day was very knowledgeable and helpful in all things water damage. He was happy that he chose SERVPRO to help him. I thanked him for his kind words."
Just keep doing what you did for us. It certainly works! We thank every person who came to our condo to do the work. We appreciate all of you. We thank Stephanie and Desiree as well for their friendliness and professionalism on the phone. We give everyone at SERVPRO who had anything to do with our claim an A+!! Thank you all!
I have never met a group of workers who were more competent, speedy, compassionate, kind and knowledgeable. I especially want to commend the job supervisor, who is a fantastic tech as well as a fantastic gentleman. My recommendation? Keep it up! More of the same!
I have never met a group of workers who were more competent, speedy, compassionate, kind and knowledgeable. I especially want to commend Mark, who is a fantastic tech as well as a fantastic gentleman. My recommendation? Keep it up! More of the same!
I am happy with their work and would use them again (a third time) and would refer them to friends.
Phone call from our customer to our admin, "he was VERY impressed with our production staff. He told me that Mark who came the first day was very knowledgeable and helpful. He was happy that he chose SERVPRO to help him. I thanked him for his kind words."
Every person I have ever been in contcat with at SERVPRO of Santa Clara is polite, professional,patient and compitent. Your techs are fabulous! Special shout out to Fedrico, Silvano and Matt! Thank You we will call again!
SERVPRO of Santa Clara is on our prefered vendors list for the whole hotel portfolio we manage, no question.
The "Emergency Ready Plan " SERVPRO of Santa Clara performed on our hotel properties provided to be a valuable asset to our emergency contingency plan. All the important information for all the properties we manage in one easy to read application format on our phones. This is a must for any commercial property.
Greg Schoenstein-The Azul Hospitality Group
"A huge tree came down on my property, damaging my home, garage, and garden. My insurance adjuster sent SERVPRO of Santa Clara out to my home, and they were so kind and considerate as well as professional and informative. From the initial visit to completion, they explained what they were going to do, and why they were doing it"
Mary Dominguez Via Yelp review
I manage some apartments for my family in the Santa Cruz area. Several weeks ago we had a water leak late on a Saturday night and I needed help right away to get the damage under control and get the place dried out.
This was not an easy task, the tenant was a bit of a hoarder and it was a very difficult job to work on.
From Beginning to end the staff at SERVPRO of Santa Clara were courteous, professional and just got the job done. They helped with all the insurance company paperwork and helped me to get the place dried out and cleaned up. The foreman was particularly helpful. I would recommend them for any size fire or water damage clean up.
These folks were friendly and professional. We had a kitchen fire and there was a lot of smoke damage. SERVPRO of Santa Clara did an excellent job of cleaning our kitchen, even the bright white tile was sparkling. Even more importantly, their customer service was outstanding!!! The woman who answers the phone was so kind and helpful, not to mention funny, she made a difficult situation feel like a breeze! Highly recommend!
We had some MASSIVE water damage to our town home the other night, so bad that all 4 stories flooded and were pouring down gallons of water. After the fire department came out, they recommended calling SERVPRO of Santa Clara because it's the closest one to our house. After calling, the tech that responded onsite fast. His name was Tony(older Asian man) and was SO NICE and INCREDIBLY helpful. He arrived a little after midnight and was at the house for almost 12 hours! . He was super nice and respectful of our space. We could not have dreamed of a better experience. Thanks Tony and SERVPRO